Who we help
We help people feel more confident using technology in everyday life
Struggling to use your phone or computer?
Things don’t always work the way you expect, and it can be frustrating to figure out why.
Can’t find your files, photos or accounts?
It’s not always clear where things are stored or how everything connects.
Need help getting things done online safely?
Forms, bookings, renewal emails, switching providers: you want everything done properly.
Wish you had someone you could just ask?
Sometimes it’s easier to have someone guide you, or take care of things together.
How it works
Get the help you need in 3 simple steps
Step 1:
Book an appointment
Choose a convenient time for a video call with one of our digital advisors.
Step 2:
Explain the issue
On the call, share your screen and show us what you’re trying to do. We'll guide you through it step by step. Don't worry, we’ll also explain how to share your screen. It’s simple.
Step 3:
Get it sorted, together
We help you complete the task there and then, so you leave knowing it’s been done correctly.
Get things done online,
with clear guidance every step of the way
What we help with
Learn digital skills
Clear, patient guidance to help you use your phone, computer and everyday apps.
For example, messaging, photos, video calls, managing apps, staying safe online, understanding new tools like AI.
Get things done online
Practical help to complete tasks online, with clear, step-by-step guidance so everything is done correctly and safely.
For example, forms, bookings, renewals, switching providers, setting up new services.
Ongoing digital support
Helping you manage your digital life by setting things up correctly, keeping everything running smoothly, and taking care of tasks when needed.
For example, setting up sharing across your devices, finding a better internet or mobile provider, handling online tasks for you, checking whether something online is genuine before you go ahead.
Your privacy is our priority
You stay in control
Our approach means you carry out every action yourself, while we guide you step by step. We won’t do things for you unless you ask us to.
We don’t store your information
You decide what to share with us. Anything you share during a session is only used to help you in the moment. We don’t store or keep copies of your information.
We help you check things before you act
If something doesn’t feel right, we can help you check it before you take action. So you can feel confident you’re making the right decision online.
Why people choose us
Clear, patient guidance
We explain things clearly, in plain English, and go at your pace.
Practical help focused on real outcomes
We focus on getting real tasks done, not just giving advice.
A trusted person you can rely on
You don’t have to figure things out alone. We’re here when you need us.