Terms of Service
Last updated: April 2026
1. Introduction
1.1. These Terms of Service are to be read in conjunction with an authorised Order Form, which together form the terms and conditions of an agreement between Miller Verkroost and the Client (the “Agreement”), who hereby agree that Miller Verkroost shall provide the Services described in the Order Form to the Client, and the Client shall pay the Fees described in the Order Form to Miller Verkroost, subject to these Terms of Service.
1.2. By requesting, booking, or using services provided by Miller Verkroost, the Client confirms that they have read, understood, and agree to be bound by the Agreement, comprising the Order Form and these Terms of Service, and accept liability for payment of any resulting invoices.
2. Appointments, Bookings & Cancellations
2.1. Miller Verkroost shall deliver the Services through a series of Appointments, as defined in the Order Form. The Client is responsible for booking all Appointments, and ensuring the full Appointment Package is used within the Time Period, as defined in the Order Form.
2.2. An Appointment, including date, time and location, shall be deemed as scheduled following receipt of a confirmation email from Miller Verkroost.
2.3. Cancellation of any Appointment must be provided at least 24 hours prior to the appointment time.
2.4. Appointments cancelled with less than 24 hours’ notice shall still be chargeable at the full rate.
3. Miller Verkroost’s responsibilities
3.1. Miller Verkroost shall provide the Services to the Client with all reasonable care and skill, for the Term of this Agreement, and in a manner consistent with the provisions set out in this Agreement.
3.2. The Services shall be delivered remotely. Appointments shall be conducted over video call using a provider of Miller Verkroost’s choosing.
3.3. Any additional work carried out by Miller Verkroost outside of the Appointment shall be billed at the same hourly rate, and shall be agreed with the Client ahead of time, unless otherwise stated on the Order Form.
3.4. Miller Verkroost will endeavour to assign each Client with a dedicated technician. However, in the event the technician is not available to attend an Appointment, Miller Verkroost reserves the right to assign a different technician.
4. Client’s responsibilities
4.1. In consideration for the Services, the Client shall make payments to Miller Verkroost as outlined in the Order Form.
4.2. The Client represents that they have reviewed the Order Form and agree that it is an accurate description of the Services required from Miller Verkroost.
4.3. The Client agrees to provide Miller Verkroost with all necessary access and login information required to perform the Services. If during an Appointment, Miller Verkroost cannot complete work due to missing software licences, installation media, login credentials, or product keys, or other related issue, the Appointment shall remain chargeable.
4.4. Where Miller Verkroost diagnoses faults relating to third parties (such as Internet Service Providers, software vendors, or hosting providers), time spent diagnosing such issues remains chargeable regardless of the third party’s response.
4.5. If Miller Verkroost is able to offer a solution but the Client chooses not to proceed, the Client agrees to be charged for the appointment.
5. Data Protection Act
5.1. Both parties agree that they will at all times comply with their obligations under the General Data Protection Regulation (2018). Each party will indemnify the other against all actions, claims and expenses whatsoever which arises out of any breach of this provision.
6. Confidentiality
6.1. In the course of providing the Services, Miller Verkroost may receive or have access to confidential information relating to the Client, such as login information ("Confidential Information"). Miller Verkroost agrees to keep all such confidential Information strictly confidential and not to disclose it to any third party without the prior written consent of the Client, except as required by law or to the extent necessary to perform the agreed services, and then only on a confidential basis. This obligation shall survive the termination of this Agreement.
7. Limitation of Liability
7.1. Miller Verkroost shall take reasonable care when working on Client equipment and systems, and the Client acknowledges that IT services carry inherent risks.
7.2. Miller Verkroost shall not be liable for loss of data, hardware failure, software conflicts, cybersecurity, incidents, third-party service outages, or any other issues beyond their control.
7.3. Clients are strongly advised to maintain full backups of all important data prior to any service.
7.4. The Client acknowledges that data loss may occur during troubleshooting, repair, or software installation, and Miller Verkroost shall not be liable for any loss of data under any circumstances.
7.5. Under no circumstances shall Miller Verkroost be liable for indirect, consequential, financial, or business losses, including loss of profits, loss of business, loss of personal income, or loss of data.
7.6. Miller Verkroost’s total liability arising out of or in connection with the provision of the Services shall be limited to the total fees paid by the Client in the twelve (12) months preceding the event giving rise to the claim.
8. Payment
8.1. Miller Verkroost will submit invoices in accordance with the payment schedule agreed in the Order Form. Payment will be made by the Client no later than 14 days after the receipt of an invoice, unless otherwise defined in the Order Form.
8.2. In addition to the Fees, expenses shall be paid at cost, where they have been agreed beforehand in writing or in the Order Form and when they have been incurred in relation to the delivery of the Service to the Client.
8.3. Miller Verkroost shall be entitled to charge interest at a rate equal to 4% over the Bank Of England base rate on any overdue invoices.
8.4. If Miller Verkroost fails to progress the work allocated as per the agreed schedule, the Client reserves the right to terminate the Agreement and withhold payment equivalent to the loss of service incurred by the Client.
9. Term & Termination
9.1. This Agreement shall begin on the date of the authorised Order Form and terminate automatically upon (a) the completion of all Appointments, or (b) the elapsed Time Period, whichever is sooner. Both the number of Appointments and Time Period are defined in the Order Form. Upon termination, all remaining Fees shall be invoiced, including any unused Appointments.
9.2. Either party may terminate this Agreement by giving the other not less than 3 months prior notice in writing, unless otherwise defined in the Order Form.
9.3. Either party may terminate this Agreement, with immediate effect, by notice in writing to the other party, on or at any time after the occurrence of any material breach, either by Miller Verkroost or the Client, of any of its obligations under this Agreement which (if the breach is capable of remedy) the other party has failed to remedy within 14 days after receipt of notice in writing, giving particulars of the breach and requiring the other party to do so.
10. Updates & Governing Law
10.1. Miller Verkroost reserves the right to update or amend these Terms of Service from time to time. The most current version will always be published on the Miller Verkroost website. Continued use of the Services following any updates to these Terms of Service shall constitute acceptance of the revised terms.
10.2. If any provision of the Agreement is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
10.3. This Agreement shall be governed by the laws of England and Wales and subject to the jurisdiction of the English Courts.